ISO-IEC-20000-FOUNDATION VALID TEST SYLLABUS & PDF ISO-IEC-20000-FOUNDATION EXAM DUMP

ISO-IEC-20000-Foundation Valid Test Syllabus & Pdf ISO-IEC-20000-Foundation Exam Dump

ISO-IEC-20000-Foundation Valid Test Syllabus & Pdf ISO-IEC-20000-Foundation Exam Dump

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Tags: ISO-IEC-20000-Foundation Valid Test Syllabus, Pdf ISO-IEC-20000-Foundation Exam Dump, ISO-IEC-20000-Foundation Exam Certification, Reliable ISO-IEC-20000-Foundation Exam Review, ISO-IEC-20000-Foundation Reliable Test Answers

All these three PECB ISO-IEC-20000-Foundation exam questions formats contain the real and updated ISO-IEC-20000-Foundation exam questions. These ISO/IEC 20000 Foundation Exam (ISO-IEC-20000-Foundation) exam questions are being presented in practice test software and PDF dumps file formats. The ISO-IEC-20000-Foundation desktop practice test software is easy to use and install on your desktop computers. Whereas the other PECB ISO-IEC-20000-Foundation web-based practice test software is concerned, this is a simple browser-based application that works with all operating systems. Both practice tests are customizable, simulate actual exam scenarios, and help you overcome mistakes.

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

>> ISO-IEC-20000-Foundation Valid Test Syllabus <<

ISO-IEC-20000-Foundation Actual Test - ISO-IEC-20000-Foundation Test Questions & ISO-IEC-20000-Foundation Exam Torrent

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is the intent of the service availability management process?

  • A. To ensure that agreed service availability commitments to providers can be met in all circumstances
  • B. To ensure that agreed levels of service commitments to customers can be met in all circumstances
  • C. To ensure that agreed service availability commitments to customers can be met within agreed targets
  • D. To ensure agreed effective communication towards customers

Answer: C


NEW QUESTION # 49
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

  • A. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
  • B. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
  • C. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
  • D. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

Answer: C


NEW QUESTION # 50
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

  • A. Service desk
  • B. Change management
  • C. Release and deployment management
  • D. Configuration management

Answer: B


NEW QUESTION # 51
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By taking disciplinary action against underperforming employees
  • B. By showing leadership and taking actions
  • C. By outsourcing change management
  • D. By promoting continual improvement of the SMS

Answer: B


NEW QUESTION # 52
Why would organization adopt ISO/TEC 20000?

  • A. To confirm that all ITIL guidelines have been implemented
  • B. To review the Service Management System (SMS)
  • C. To certify their services
  • D. To certify their products

Answer: B


NEW QUESTION # 53
......

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